If none of these options resolve your issue, submit a ticket with the following files: Click here for help validating game files.
If you are experiencing crashing and/or lag, you may have one or more corrupted or outdated game files that is conflicting with the game.
You can download C++ here.Īlways ensure that your computer has all of the latest recommended Windows updates.Īssure you are running in Administrator Mode to address installation errors. If you are receiving a "Runtime or C++" error message, then you need to update the C++ libraries used by the LaunchPad. Try closing other programs or running a clean boot on your computer to stop any conflicting programs. There may be conflicts with other programs and the H1Z1 client as well. Running multiple programs on your computer at the same time takes up a lot of resources and can cause issues with game performance and possibly make the game crash or freeze. If your available memory (RAM) is below 1 GB before the game is launched, you may run into issues of crashing because of low memory (RAM). or check for updates through the application itself.
If using Razer Synapse and Razer products, make sure that your Razer Synapse software/drivers are up to date. If you have not already done so, you will want to make sure you have the latest drivers for your video card and updates for Windows. Make sure your video card meets or exceeds the minimum requirements. Tom's Hardware published a side-by-side comparison for video cards.
The only way to resolve that would be an upgrade to your computers hardware. If your computer does not meet those specifications, you will most likely run into freezing or crashing issues. Check to make sure that your computer meets the minimum hardware specifications of the game you are playing.
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